Wednesday, September 21, 2011

Open Letter to Facebook

From Facebook, via e-mail:

Hi James,
We're trying out a new feature to reduce the amount of email you receive from Facebook. Starting today, we are turning off most individual email notifications and instead, we'll send you a summary only if there are popular stories you may have missed.
You can turn individual emails back on and restore all your original settings at any time.
The Facebook Team

Dear Facebook,

QUIT MESSING AROUND WITH MY SETTING, ESPECIALLY MY PRIVACY AND NOTIFICATION SETTINGS!!!  It turns out that I LIKE getting e-mail when people send me messages or respond to my posts.  It lets me know that I need to go out to Facebook to interact (because, no, I don't spend all day wasting time on your site.)  You just keep disregarding the my preferences... I REALLY hate it when you change my feed to "Top Stories" instead of "Most Recent" without my knowledge.  I despise it when, after I've gotten my privacy setting JUST the way I want them, you come along and start turning things back on again because you changed your privacy policy or added a new feature.

And per your e-mail this morning, I don't want to have to go and turn things BACK ON.  I want you to respect the settings that I've already chosen.

Please leave your interface alone for awhile.  Having to learn a new interface three or four times a year is REALLY annoying.  I don't want you to put a chat bar on the left side of my screen.  The old chat wasn't broken.  I don't want lists on the right side of my screen. I hate having to search for my own photos.  Change your interface maybe once a year, if then.  I think you've got a pretty good interface going, but you keep monkeying with it, and most times I don't understand why.  For instance, six months ago, when I clicked on a friend's photo, it took me to a photo page that looked like the rest of the site.  Then about three months ago, when I clicked on the same photo, a black popup screen came up containing the photo.  And now it's a white pop-up screen. And the worst part is that each of those three pages acts COMPLETELY differently.  Ugh!

I've been teetering on the edge of quitting you anyway.  All these interface changes may just push me over the edge.  No website should require this much work on my part.  No website is worth the amount of energy I have to expend to keep trying to figure you out.  I suppose you're trying to "stay fresh" and to innovate.  Fine.  Innovate, but please keep it to once a year or so.  This constant monkeying is really pissing me off.


[Edit 1] - Now I have to be on the lookout for little blue triangles????!!!??  What is this - an episode of Dora the Explorer?  Oh, you DO know how to get at me, don't you?


[Edit 2] - And so now I have to click somewhere just to bring up a text box so I can post a status?  There's no box waiting there, wondering what I'm thinking?  WHISKEY TANGO FOXTROT, FACEBOOK?!?!?!  

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